Order Processing & Shipping Policies
We are committed to getting orders out quickly and saving our customers money on shipping rates as much
as possible. Please follow the below order processing and shipping time frames when ordering to ensure
you get your orders when you need them.
Order Processing Time Frames
All orders are processed in the order in which they are received. Please allow 5-7 business days
for order processing. During high order volumes, order processing may take longer. Orders placed after hours
or during a weekend or during a holiday will extend order processing times. Order processing will not begin
until the next business day as we don't work after hours, weekends or holidays.
Order Shipping Time Frames
Shipping rates are based on the weight and size of your package. We provide bare bones shipping rates via
USPS 2-3 Day Priority Mail. Please follow the following shipping times to know when to expect your order:
USA: 2-7 days Canada: 7-12 days Puerto Rico: 2-7 days Virgin Islands: 2-7 days
England, Scotland, Wales & Northern Ireland (UK): 7-12 days Australia: 12-17 days
Once your order has been processed and prepared for shipment, you will receive a tracking link via email.
We ship to APO (Army/Air Post Office), FPO (Fleet Post Office) and DPO (Diplomatic Post Office) addresses.
Once a package is shipped and leaves our Peoria home office fulfillment center, we no longer have control
over that package. We will not be held responsible for deliver mistakes made by the USPS. If a packaged
has been lost or delivered incorrectly by USPS, please contact your local USPS office immediately for help
in obtaining the package. If a package is stolen, please contact your local police department for assistance
as well as your local USPS office immediately. If a package is not delivered correctly by the USPS due to a
mistake Party Time Mixes made during the packages' shipping preparation, we will ship a replacement order at
no charge to the customer.
If a customer provides the wrong shipping address or refuses a package, the customer will be responsible for the
cost to reship a returned package. We will not reship a package unless further shipping fees have been paid.
International Customs Fee Policies
Party Time Mixes does not cover brokerage or customs fees. Customs charges vary by country and are solely the
responsibility of you the buyer. It is your responsibility to check into your country's charges prior to ordering.
Party Time Mixes will not be held responsible for any import duties or charges incurred. *International packages
may require a Duty upon receiving. Most packages will be free of Duty; however, depending on your location there
may be a Duty upon delivery. Please be prepared if this happens. Unfortunately, Party Time Mixes does NOT
ship to Quebec, Canada due to their language requirements related to packaging and product labeling.
Refund, Return, Exchange and Replacement Policies
Party Time Mixes does not offer refunds or accept returns or exchanges of any products because they are not
restockable. If a product is found damaged and unusable upon receipt, Party Time Mixes will provide an exact
replacement of the item. You will need to take a date stamped picture of the damaged product and the box the
product was delivered in along with a copy of the dated sales receipt as photographic proof of the damage.
You will need to send the pictures to the Party Time Mixes Home Office within 3 days of the package being
delivered. Once the Party Time Mixes Home Office has evaluated the damage to the product, notice will be
sent to you as to whether or not the product will be replaced. If the product will be replaced, Party Time
Mixes will pay for the shipping required to send the product. Product replacements are only filled up to
3 times per year per customer.
Your privacy is very important to us! We are committed to protecting all information provided to us!
We promise that we will never, under any circumstances, sell, license, trade, exchange, distribute or
share any of your private information to anyone because we consider your personal and financial
information to be strictly confidential! We promise that you will NEVER receive any kind of unsolicited
email from other companies as a result of doing business with the official Party Time Mixes company or
as a result of receiving our company e-Newsletters! In accordance with the US-Canada Spam Act of 2003,
we promise to respect, honor and protect all information!
If you have subscribed to receive our no obligation company e-Newsletters, you are free to unsubscribe
at anytime. If you no longer wish to receive our company e-Newsletters, please
click here to unsubscribe.
We reserve the right to change the specified policies on this website at anytime without notice!
If you have questions regarding any of these policies, please feel free to contact us!